JOIN OUR TEAM

Hazeldene Medical Centre is looking for a GP Receptionist/Administrator to join their team, experience in the same or similar role is desired and knowledge of EMIS Web is not essential as training will be given.

We are looking for someone who understands the importance of being sensitive, maintaining confidentiality and being a patent advocate. Who is able to maintain a calm and focused outlook when dealing with difficult and stressful situations.

The practice was rated as GOOD by the Care Quality Commission (CQC).

The practice operates from 4 sites Hazeldene Medical Centre, The Eagle Eye, Crest Medical Centre & Chamberlayne Road Surgery.

All staff are employed across the practice and can be asked to work at either site

Responsibilities:

• Front of House reception services.
• Answer telephone calls in a polite and professional manner.
• Book, amend and cancel appointments using EMIS Web.
• Manage patient and third party requests in a timely manner.
• Liaise with clinical staff, GP's and management to meet patients needs.
• Input patient information accurately using in-house systems.
• Review, process and scan documents.
• Internal audits.
• Various administration duties allocated by senior staff.
• IT literate - knowledge of Microsoft Office.

eference ID: Hazel05

Job Types: Full-time, Contract, Permanent

Salary: £12,566.00-£24,132.00 per year

Schedule:

10 hour shift
8 hour shift
Monday to Friday
Overtime

COVID-19 considerations:

Everyone is required to wear a mask and common surfaces are sanitised regularly etc.

Ability to commute/relocate:

London HA9 6PW: reliably commute or plan to relocate before starting work (preferred)

Experience:

Medical Receptionist: 1 year (preferred)

Willingness to travel:

25% (preferred)

To apply for the role, please send the following documents to khyati.bhatt@nhs.net:

1. An up to date CV
2. A covering letter

We believe that general practice can be a fun and supportive environment for our GPs, and we ensure this through highly developed systems and processes, support from our MDT including Practice Pharmacists and Physician Associates and nationally recognised innovative ways of working that enable you with:

• A focus on delivering high quality care
• Minimal documents to action
• Minimal interruptions whilst in clinic
• Very few scripts to sign and very few Home Visits
• Actioning only your requested blood results
• Paid and protected time for catch ups and teaching/supervision
• Support from skilled staff on completion of medical reports
• Named buddy to assist with admin workload generated during telephone consultations

We are passionate about delivering high quality primary care services across London. For the right GP, this is a fantastic opportunity to take the next step in your career.

We are keen to talk to you about how we can accommodate your career needs within our vast clinical and teaching network. As a learning organisation, we are committed to developing the next generation of Primary Care Leaders.

We offer a clear career development structure and are able to shape the role and responsibilities to the skills of the successful GP. We therefore welcome your interest in this role regardless of your level of experience.

For further information on joining us please email: dinisha.dhiru@nhs.net

This is a great time for Prescribing Pharmacists wanting to work in General Practice. We have posts available in several areas across London and you will join a significant community of Pharmacists with great levels of socialisation for shared learning. Your work will be in core day time GP hours and you will not routinely be required to work past 8pm or at weekends. We can match you to a practice in the area in which you live – minimising your travel time and expenses.

We are looking for proactive and enthusiastic Pharmacists to join our family. We will train you to cover most aspects of primary care including clinical examination and management of common minor illnesses.

For more information about joining our team please email: mohammed.harb@nhs.net

Do you want to help improve the quality and safety of healthcare services, as well as patient and carer experiences? At Hazeldene Medical Centre, we are looking for an exceptional full-time Case Analyst to join our team. Dealing with complaints is a challenging and demanding role. We are looking for a dedicated, friendly, reliable, hardworking and motivated person. You will be fully dedicated to the Organisations values and demonstrate that these values guide your interactions with patients and colleagues.

Every complaint is an opportunity for us to learn more about our services and improve them. We want everyone who makes a complaint to us to be able to say, "I felt confident to speak up, and filing my complaint was simple." I felt heard and understood, and I felt like my criticism had made a difference.'

Roles and Responsibilities:

• Assist the complainant through the formal complaint process.
• By effectively communicating with complainant by mail, phone, or in person, you are providing excellent customer service while adhering to our service standards.
• Responsible for investigating and resolving all stages of complaints fairly and impartially.
• Recognise and resolve complaints by managing high-quality responses.
• Responsible for a wide variety of cases. It is desirable that you have a good understanding of the legal processes for handling health care complaints.
• Take responsibility for a complaint from start to finish and ensure that the complainant is kept informed of the status.
• Analyse complaints to determine their severity and complexity and follow an appropriate resolution process.
• Ensure that documentation and evidence to assist in the investigation of complaints are kept in an appropriate format.
• Handle sensitive and confidential information.
• Work well under pressure, prioritise a varied workload and meet strict deadlines.
• Handle administration tasks as required, ensure high-level documentation and record keeping, scan and attach documents, saving documents and ensure important deadlines are met.
• Experience in answering complaint calls, receiving emails, good writing quality and monitoring of administrative processes.
• Investigate and summarise complex issues.
• Handling of private letters, dealing with insurance forms and significant events procedures.
• Generating invoices and tracking payments.
• Record, log and monitor the progress of Cases.
• You have prior experience in healthcare and knowledge of the NHS Complaint Process is desirable.
• Duty to write accurate and compassionate letters.
• Have the ability to be assertive when necessary, say no if necessary and remain calm, be professional and sensitive at all times.
• Most importantly, you ensure that every complaint is heard, understood, considered, responded to appropriately, and learned.

You should apply if you:

• Are a UK resident and currently living in the UK.
• Have the right to work in the UK - an offer of employment is subject to satisfactory proof of this.
• Are educated to a Humanity, Science, English literature, Psychology degree level or have equivalent experience.
• Have good level of computer literacy, particularly in the use of word and excel documents.
• Are experienced in an administrative or clinical position (desirable).
• Are great at explaining things to people, and have flawless written English.
• Have excellent customer service.
• Are well organised.
• Effective written, oral and interpersonal communication and negotiation skills.
• Have the ability to analyse information, report writing and presentation skills.
• Be able to demonstrate well developed skills in negotiation, problem solving and drafting.
• Have good time management.

For further information, please do not hesitate in getting in touch.

Please send an updated CV and cover letter to be considered for this position.

recruit.hazel@nhs.net
Reference ID: Caseanalyst01
Application deadline: 01/11/2021
Job Types: Full-time, Permanent
Salary: £16,380.00-£18,525.00 per year

Schedule:
8 hour shift

COVID-19 considerations:
Everyone is required to wear a mask and common surfaces are sanitised regularly etc.

Education:
Bachelor's (preferred)

Work remotely:
No