I have never seen such unreliable and ineffective GP in my entire life. My urgent request for face to face appointment have been frequently ignored. I needed urgent antibiotic prescription after receiving the urine test result, however, no appropriate action or response I have received from my I GP practitioners. It is a vicious cycle and I am totally frustrated, exhausted and fed up.I had a telephone appointment at 12:13 pm, however, after waiting for 3 hours in constant fear of not missing my telephone appointment I contacted the GP to follow up the matter. To my surprise, the receptionist said there is no timeframe for telephone appointments and the doctor could contact you anytime which means that the patient has to check her mobile the whole day not to miss the call. This is quite impractical, unacceptable and unjustifiable. What is the difference between face to face and telephone appointment? For face to face appointment, would the patient wait in the reception for the entire day to be seen by a doctor?I contacted the reception and I was number 4 in the queue and it took me 45 minutes to be able to talk with a receptionist which means the time was spent on each patient was more than 15 minutes. Thus, it makes me wonder if the duration of my waiting time in the queue was realistic.Overall, I am totally dissatisfied and discontent with this GP's customer service and patient care.