GP Pathfinder Clinics: Community Pharmacist Consultation Service (CPCS)


What is CPCS?

The Community Pharmacist Consultation Service (CPCS) is an NHS-funded service designed to provide you with quick and convenient access to medical advice and treatments for minor illnesses. This service has been running nationally since 2019 and is available from our practice since 2022.

How Does It Work?

When you ring our practice with a minor ailment, our receptionists or care navigators may refer you to a community pharmacy that offers CPCS services. You'll then receive a secure digital referral to the pharmacy, where a qualified pharmacist will provide you with a personal consultation, either remotely or in person.

Benefits to You

  • Immediate Access: Get same-day consultations for minor ailments.
  • Expert Advice: Receive professional healthcare advice from qualified pharmacists.
  • Convenience: Choose from a range of local pharmacies for your consultation.
  • Free Service: The consultation is free, and if an over-the-counter medicine is required, you'll be advised accordingly.
  • Flexible Consultation Modes: Benefit from online consultations, telephone consultations, video consultations, as well as face-to-face consultations at the various pharmacies.
  • Continuity of Care: Your medication and prescriptions will continue to be sent electronically to your nominated pharmacy of your own choice.

How Patients Can Access CPCS

Digital-First Approach

We encourage patients to fill in online consultations for all their clinical and administrative needs. Our team of clinical triagers assess these online consultations on the same day they are submitted and allocate an appropriate clinician and appointment for them.

Multiple Modes of Consultation

CPCS may be one of the pathways that your online consultations are triaged into, allowing you to receive on-the-day help. Consultation modes include remote, video, and face-to-face appointments.

Online GP services
Our team of NHS doctors

Clinical Triage Team

Rest assured, our clinical triage team can make appointments for a wide range of conditions based on clinical appropriateness. We always have GPs on hand to provide face-to-face appointments where it is clinically appropriate.

Innovative Services

Our services are highly innovative and align with the government's direction of being able to assess patients on the same day they have called in, reducing the need to call again.

Overcoming Technical Barriers

While some patients may face technical barriers that prevent them from filling in online consultations, our staff can complete these online consultations over the phone on behalf of the patients.

CPCS diagram

Our Partner Pharmacies

We work closely with the following pharmacies to offer you the best CPCS services:

  • Optipharm Pharmacy in Wembley
  • Overton & Pickup Pharmacy in Harrow
  • Meacher, Higgins & Thomas Pharmacy in Baker Street

Why These Pharmacies?

We have chosen to partner with these pharmacies because they have significant evidence of clinical governance and high-quality patient care. Additionally, we have data-sharing agreements with them, ensuring that clinicians treating patients will always have the full facts in front of them, reducing any risks.

Pilot within K&W GP Federation

Our relationships with these pharmacies are part of a pilot within the K&W GP Federation, which also includes West Brent K&W PCN. The pilot focuses on data sharing, aligning with the government's Primary Care Recovery Plan that promises full data sharing across all pharmacies and general practices in the UK by the end of 2023.

Referable Minor Ailments

Skin-Related Issues

  • Acne, spots, and pimples
  • Athlete’s foot
  • Blisters
  • Scabies
  • Skin, rash

Pain and Musculoskeletal Issues

  • Ankle or foot pain or swelling
  • Hip, thigh, or buttock pain or swelling
  • Knee or lower leg pain
  • Lower back pain
  • Lower limb pain or swelling
  • Shoulder pain
  • Wrist, hand, or finger pain or swelling

Respiratory Issues

  • Cough
  • Cold and ‘flu
  • Nasal congestion
  • Sinusitis

Gastrointestinal Issues

  • Constipation
  • Diarrhoea
  • Vomiting

Gynaecological Issues

  • Vaginal discharge
  • Vaginal itch or soreness

Eye and Ear Issues

  • Ear discharge or ear wax
  • Earache
  • Eye, red or irritable
  • Eye, sticky or watery
  • Eyelid problems


  • Allergic reaction
  • Bites or stings, insect or spider
  • Hair loss
  • Headache
  • Hearing problems or blocked ear
  • Mouth ulcers
  • Rectal pain
  • Sleep difficulties
  • Sore throat
  • Teething
  • Tiredness

The above list is not an exhaustive list, and to understand further the importance of referring low acuity medical issues via CPCS, refer to this page on the definition of low acuity.

Patient Testimonials

"I was able to get advice for my sore throat on the same day! Thank you, CPCS."

— Emily Johnson

"The pharmacist was knowledgeable and helped me understand my symptoms better."

— Raj Patel

"A lifesaver when I needed quick advice for my child's fever."

— Fatima Al-Mansoori

"I was sceptical at first, but the pharmacist was incredibly helpful & saved a trip to the GP."

— Carlos Rodriguez

"Quick, efficient, and right on my doorstep. Couldn't ask for more."

— Aiden O'Reilly

"The pharmacist even followed up to make sure I was feeling better. Truly above and beyond!"

— Keiko Tanaka

Exciting New Developments

We're thrilled to announce that soon you'll be able to make your own referrals to our partner CPCS pharmacies. This means you can receive on-the-day care without even having to ring our practice first. Stay tuned for more updates!


We hope this service enhances your healthcare experience with us. Thank you for choosing GP Pathfinder Clinics.